Mon logo

CUSTOMER INFORMATION - COVID 19

VPAUTO PARKS

NEW PROCEDURE FOR CAR’S REMOVAL:  

 

In the pandemic context, pick-ups must be booked online* on VPAUTO platform.

When the pick-up order is issued, you will automatically receive a link to the

booking platform.

Appointment must be made at least 48 hours in advance, exclusively using our online platform. Please make sure that the driver has a pick-up order for each vehicle.

There is no delivery possible without the removal form.

 

Our car parks

Lorient

277 rue de Kerpont - 56850 CAUDAN

Nantes

362 route de Clisson- 44120 Vertou

Rouen

555 route de Dieppe - 76710 Anceaumeville

Lyon

Impasse Saint-Exupéry, 69124 Colombier-Saugnieu

 

* Priority will be given to the clients with an appointment.

INFORMATION ABOUT AIR CONDITIONING AND VENTILATION

SANITARY MEASURES:

Given the risk of the virus spreading by air, the technical control centers and the VPauto teams are no longer allowed to test the vehicle ventilation systems.

For this reason, no claims regarding A.C and Climate Control system problems will be accepted.

 

VEHICLE’S DELIVERY IN OUR CAR PARKS:

  • Once the vehicle is parked for delivery, all the elements that have been in contact with our operators are disinfected: steering wheel, keys, window controls, driver's interior and exterior door handle, gear lever, steering wheel controls, convenience stores, interior and exterior driver's door pillars.

  •  Vehicles are prepared in advance, respecting the barrier gestures and identified thanks to online appointment scheduling. If you wish to remove several vehicles during your journey, please specify the different vehicle numbers on the appointment scheduling interface.

REMINDER OF BARRIER GESTURES:

  • Wash your hands very often
  • Cough or sneeze into your elbow or into a disposable handkerchief
  • Maintain a distance of at least one metre between each person when moving around or working.

Information updated on 08/05/2020 at 17h30, subject to regular updates without notice.

ADDITIONAL INFORMATION

Customer relations department: 02.97.76.62.00

INFO@VPAUTO.FR