Mon logo

CUSTOMER INFORMATION - COVID 19

VPAUTO PARKS

PROCEDURE FOR CAR’S REMOVAL:  

 

In the pandemic context, pick-ups must be booked online* on VPAUTO platform.

When the pick-up order is issued, you will automatically receive a link to the booking platform.

CAUTION : No delivery without appointment.

Appointment must be made at least 48 hours in advance, exclusively using our online platform (no appointment will be taken by phone). Please make sure that the driver has a pick-up order for each vehicle.

There is no delivery possible without the removal form.

 

Adresses of car parks/Opening hours for deliveries 

Lorient

277 rue de Kerpont - 56850 Caudan

9:00 AM / 12:00 AM

1:30 PM / 5:30 PM

Nantes

362 route de Clisson- 44120 Vertou

9:00 AM / 12:00 AM

1:30 PM / 5:30 PM

Rouen

555 route de Dieppe - 76710 Anceaumeville

9:00 AM / 12:00 AM

1:30 AM / 5:30 PM

Lyon

Impasse Saint-Exupéry, 69124 Colombier-Saugnieu

8:00 AM / 12:00 AM

2:00 PM / 5:00 PM

Aulnay

Boulevard André Citroën
Porte 0
93600 Aulnay-sous-Bois

8:00 AM / 3:00 PM

 

 

For Aulnay, you'll get a removal order by email. Please follow the instructions mentioned on the order.

 

Information for transporters: vehicle deliveries cannot be taken outside of the hours below.

Withdrawal are allowed during the following schedule : 

 

Aulnay

8:00 AM / 12H30 AM

1:30 PM / 5:30 PM

Caudan

8:00 AM / 12H30 AM

1:30 PM / 5:30 PM

Lyon

8:00 AM / 12H30 AM

1:30 PM / 5:30 PM

Rouen

8:00 AM / 12H30 AM

1:30 PM / 5:30 PM

Vertou

8:00 AM / 12H30 AM

1:30 PM / 5:30 PM


 

VEHICLE’S DELIVERY IN OUR CAR PARKS:

  • Once the vehicle is parked for delivery, all the elements that have been in contact with our operators are disinfected: steering wheel, keys, window controls, driver's interior and exterior door handle, gear lever, steering wheel controls, convenience stores, interior and exterior driver's door pillars.

  •  Vehicles are prepared in advance, respecting the barrier gestures and identified thanks to online appointment scheduling. If you wish to remove several vehicles during your journey, please specify the different vehicle numbers on the appointment scheduling interface.

AIR CONDITIONING AND VENTILATION

Given the risk of the virus spreading by air, the technical control centers and the VPauto teams are no longer allowed to test the vehicle ventilation systems.

For this reason, no claims regarding A.C and Climate Control system problems will be accepted.

 

REMINDER OF BARRIER GESTURES:

  • Wash your hands very often
  • Cough or sneeze into your elbow or into a disposable handkerchief
  • Maintain a distance of at least one metre between each person when moving around or working.

Information updated on July, 27th, 2021, subject to regular updates without notice.

ADDITIONAL INFORMATION

Customer relations department: 02.97.76.62.00

INFO@VPAUTO.FR